Who We Are
IRMO (Indoamerican Refugee and Migrant Organisation) works to enable the development, agency, and participation of Latin Americans and other Spanish and Portuguese speakers, by responding to both immediate needs and structural inequalities. We offer high-quality information and advice services, opportunities for development and training, and a platform to seek social and systemic change.
IRMO is a registered charity (1080813) and company (3931483).
Introduction
This privacy notice explains how we collect, use, and protect your personal information and how you can exercise your rights in relation to this data. IRMO is committed to safeguarding the privacy of our service users, staff, volunteers, and other stakeholders.
What personal information do we collect?
We collect various types of personal information when you engage with our services. This includes, but is not limited to:
- Basic information: Name, date of birth
- Contact information: Email address, telephone number
- Sensitive information: Racial or ethnic origin, immigration status
- Other information: Any other information you provide to us
How do we collect your personal information?
We collect information directly from you when you:
- Make an enquiry
- Fill out a registration form
- Enrol in one of our services
Occasionally, a third-party organisation may share information with us, but this will only occur with your consent.
Why do we collect your data?
We use your personal data for the following purposes:
- To contact you regarding your enquiry
- To refer you to other partner organisations who can assist you
- To inform you about our work, updates, and news
- To process feedback about our services and activities
- To monitor and improve our performance
Legal basis for processing your personal information
We process your personal data in compliance with the Data Protection Act 2018, which is the UK’s implementation of the General Data Protection Regulation (GDPR). We process your personal data lawfully, fairly, and transparently by obtaining your consent for storage and processing.
How do we store your personal information?
Your personal information is stored securely by IRMO and will not be kept for longer than is necessary. Standard retention periods are as follows:
- Advice case files: 6 years
- Personnel files: 5 years
- Project monitoring: 2–3 years (depending on the need for long-term monitoring)
We request explicit consent for storing photos.
Will we share your personal information?
IRMO treats your personal data as confidential and will only share it with third parties with your knowledge and consent. We may share data with:
- Organisations involved in providing services or advice (e.g., local councils, other charities)
- Professional advisers and auditors
- Regulatory authorities, courts, tribunals, government agencies, and law enforcement agencies (when required by law)
We may share your data without notice if there are significant concerns about your safety or the safety of others.
Your Data Protection Rights
Under data protection law, you have the following rights:
- Right of access: Request copies of your personal information.
- Right to rectification: Request correction of inaccurate or incomplete information.
- Right to erasure: Request deletion of your personal information in certain circumstances.
- Right to restrict processing: Request restriction of your personal information processing in certain circumstances.
- Right to object to processing: Object to the processing of your personal information in certain circumstances.
- Right to data portability: Request transfer of your personal information to another organisation or to you.
We will respond to your request within one month.
Comments and Media
When visitors leave comments on our website, we collect the data shown in the ”Contact us” section. Visitors can download and extract location data from images on the website.
Embedded content
Documents or articles on our site may include embedded content (e.g., videos, images). Embedded content from other websites behaves as if the visitor has visited the other website. These websites may collect data, use cookies, embed third-party tracking, and monitor interaction with the embedded content.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us:
- Name: Operations Manager (Data Protection Officer)
- Address: Unit 9, Warwick House. Overton Road. London, SW9 7JP
- Phone Number: 07742 041448
- Email: operations@irmo.org.uk
You can also complain to the Information Commissioner’s Office (ICO):
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline number: 0303 123 1113
- ICO website: https://www.ico.org.uk
When the complaint is made, our Complaints Form will be shared with the service user in the relevant language (available in Spanish, Portuguese and English).
Changes to Our Privacy Notice
IRMO may update this privacy notice from time to time. This privacy notice was last updated on the 7th October, 2024.
